Terms & Conditions

SERVICES
Because of the nature of the repairs, engineers often need to move the appliance to gain access to faulty parts. We advise our customers that light damage to carpet or other flooring is possible during this process. If the customer refuses to take responsibility for such damage that may occur, First Call may not undertake the repair, unless the customer removes/relocates the appliance themselves. First Call will not take responsibility for and no claims can be made against the company with regards to such damage, once the customer has agreed on the above. Please rest assured that our engineers will do their best to prevent any damage to your property.
Any damages which may occur during the repair process must be reported before the relevant invoice has been signed by the customer. First Call will not accept responsibility for any damages reported afterwards.

BOOKINGS AND CANCELLATION FEES
Appointments are always booked on two-hour-slot basis within which time First Call engineer will visit at the address provided. In the rare cases of an engineer being delayed, First Call will notify the customer and rearrange the visit, if necessary.
Any failure by the customer to attend an appointment without prior cancellation (more than 2 hours in advance) or rearrangement of the visit will result in a cancellation fee of £20.
In the case of the reported appliance working at the time of the visit and the engineer not identifying a fault, a cancellation fee of £20 is payable to cover the engineer.